This was my first time using Direct Air for A/C work and I am extremely satisfied with their service. My A/C stopped cooling the night before I called them. Their rep, Will, arrived when promised and was very thorough with his explanation of my A/C problem. I was scheduled to sweat thru another night without air, but their team of Roberto and Tatiana arrived that afternoon and stayed until almost MIDNIGHT to complete the installation. They were so professional and kept me informed on their progress. I was very impressed with Direct Air. They may not be the cheapest in the area, but you get what you pay for. Direct Air has qualified, professional technicians who provide excellent customer service.