Arturo was polite' professional a d knowledgeable. This was a first class experience. Thank you!
Arturo was very pleasant and answered my questions in reference to having the ducts cleaned. Arturo worked efficiently and was very professional.
He tooknhis time and was honest.
Excellent! The staff was professional both on the phone and in person. Communication about the work was very detailed before, during, and after the work was completed.
Original consultation and installation of our new system was great. Follow up today - very professional and satisfying.
I liked receiving the reminders and notifications that the service technician is on his way. Wendell was very professional, asked the right questions to determine what I needed, he checked the ducts; he was very efficient and knowledgeable. He gets a 10 in my book
Pedro was on time, very professional, friendly and provided great advice... great job
From the beginning of the sales process through the installation of our new A/C compressor and variable speed air handler, the experience with Direct Air was excellent. From office personnel, Jose and Irwin to the field installers Charles and Wendell and field inspector Pedro, we commend their professionalism and pleasant demeanor throughout the process. We had a difficult situation with the changeout of an Apple Nest thermostat to a Lennox WiFi thermostat which was not as user friendly but necessary in order for the humidity level to be automatically controlled. Charles was extremely patient with my wife and with Lennox technical support in order to get her set up on the App. Lastly, with Direct Air, the communication process of arrival time could not have been better. A superb customer oriented company that I would highly recommend.
What an absolute joy to work with Direct Air. They set the standard for outstanding customer service. They deliver what every other company here in Miami Dade should strive for - making the customer feel No. 1 and actually delivering on that. Thank you!
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